Find answers to the most common questions about medicube products, orders, shipping, returns, and skincare. If you need further assistance, our team is always here to help.
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Frequently Asked Questions
Are your products authentic?
Yes, we are an authorised retailer of Medicube and only sell genuine products sourced through official channels.
How long does delivery take?
Orders are typically delivered within 2–5 working days across the UK.
Are Medicube products suitable for sensitive skin?
Medicube products are dermatologist-tested and designed to be gentle, but we recommend patch testing before use.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email.
How can I contact customer support?
You can reach us via email or phone, and we’ll respond as soon as possible during business hours.
Are your products cruelty-free?
Medicube products are developed with a focus on safe and ethical skincare practices.
